Orders & Products

How do I place an order?
Simply browse our online store, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

Can I change or cancel my order after placing it?Orders are processed quickly. If you need to make changes, please contact us within 12 hours of placing your order. Once an order has been dispatched, changes cannot be made.

Are your cosmetic products cruelty-free?
Yes, our products are cruelty-free and carefully selected to meet quality and safety standards.

Do you restock sold-out items?
Yes, popular items are restocked regularly. Follow us on social media or sign up for email notifications for restock updates.

🚚 Shipping & Delivery

Do you ship Australia-wide?
Yes, we ship across Australia.

Do you offer international shipping?
Yes, international shipping is available. Shipping rates and delivery times are calculated at checkout.

How long does shipping take?
• Australia: 2–7 business days
• International: 7–21 business days (depending on location)

Delivery times may vary during peak periods.

How can I track my order?
Once your order has been shipped, you’ll receive a tracking link via email.

 

Click & Collect 

Do you offer Click & Collect?
Yes. Click & Collect is available from our Byford studio.

How does Click & Collect work?
Select Click & Collect at checkout. You’ll receive an email when your order is ready for collection.

How long do I have to collect my order?
Orders must be collected within 7 days of notification unless otherwise arranged.

 

Returns & Refunds

Do you accept refunds?
For hygiene reasons, we do not accept returns or refunds on:
• Used or opened cosmetic products

• Lash services

Return are only accepted on unused, unopened products and in original packaging.

 

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the issue. We’ll assess and assist accordingly.

Lash Services 

Do you offer refunds on lash services?

No refunds are offered on lash services. If you have concerns, please contact us within 24 hours of your appointment.

What should I do before my lash appointment?

Arrive with clean lashes, free of makeup, oils, or residue for best results.

How long do lash extensions last?

With proper aftercare, lash extensions typically last 2–3 weeks before a refill is recommended.

 

Payment & Security

What payment methods do you accept?

We accept major debit/credit cards and other secure payment options available at checkout.

Is my payment information secure?

Yes. Shopify uses encrypted, secure payment processing to protect your information.

📧 Contact & Support

How can I contact ALT?

You can reach us via:

• Email: aestheticlashtherapy@gmail.com

• Instagram DM

• Contact form on our website

What are your response times?

We aim to respond within 24–48 business hours.